Cycling in York isn’t always plain sailing; from potholes to missing signs, bike thefts to dangerous driving there are many things that can cause a drag on what should be an experience of freedom.
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Issues with Roads, Pavements, and Cycle Paths
The council is responsible for maintaining roads, pavements, and cycle paths, including kerbs and verges on all roads that have been adopted. This is the majority of roads in the city, however a map of which roads are adopted can be found here. If it’s not a adopted road, it might be a Public Right of Way for which the process is slightly different.
Option A: Report to the Council Directly
Issues can be reported using the council’s online form www.york.gov.uk/ReportRoadsPavementsCyclePath. Their website claims that reports that urgent problems will be dealt with within 2 hours during normal opening times.
Out of opening hours (typically after 5.00pm Monday to Thursday, or between 3.00pm Friday and 8.30am Monday) emergency issues that pose a threat to public health and safety can be reported by phoning 01904 551550.
Option B: Report Using Cycling UK’s Fill That Hole Site
Alternatively, you can use the Fill That Hole website developed by Cycling UK to report any highway maintenance issues that pose a danger to cycling, not just potholes. The benefit of using Fill That Hole is it allows you to see other reports in the area, and publically records the council’s response rate.
Fill That Hole can be accessed either online as a website at www.fillthathole.org.uk or you can set the site up to run as a mobile app on both Android and iPHone for easier reporting on the move.
Cycle theft/vandalism
In an emergency, or if there is an immediate danger, always call 999.
To report a crime, you can contact the police by calling 101, or you can report it using their online form. If you have a speech or hearing impairment, you can textphone with 18001 101.
You can increase the chances of recovering your cycle if it does get stolen by marking and registering it on the National Cycle Database, which the police use to help reunite bikes with owners. Alternatively, keep an eye out for the police’s next marking event on their social pages.
Issues with Public Rights Of Way
Some footpaths and cycle paths around the city are not adopted highways, but still maintained by the council as Public Rights of Way (PROW). You can check which paths are PROWs here.
Issues with PROWs should be reported to the PROW team at rightsofway@york.gov.uk including a description of the problem, the location preferably with grid references, and your details if you want to know what action’s been taken.
Report a Collision
In an emergency, or if there is an immediate danger, always call 999.
If you’ve been involved in a collision you can report it to the police by calling 101, or you have a speech or hearing impairment, you can textphone with 18001 101. This must be done within 24 hours of the collision taking place.
We’ve also got an article with additional advice on what steps you can take if you’ve been affected by a hit & run, read it here.
Dangerous Road Use
In an emergency, or if there is an immediate danger, always call 999.
If you have captured a video of dangerous road on camera, you can send it to North Yorkshire Police via their Operation Snap website. This must be done within 14 days of the incident, and you’ll need to provide;
- Date and time of incident
- Location of incident
- Registration of vehicle
- Make and colour of vehicle
- Footage of the offence taking place
- Details of what happened and how you were involved
If you provide an email address with your submission you’ll receive an update on the outcome of your submission, whether it is a positive or negative outcome.
Illegally Parked Vehicles
Vehicles can be reported to the Council on their Parking Hotline on 0800 138 1119 which is operable 0800-2100 every day if they are parked on or adjacent to double yellow lines, zig-zag lines outside schools, bus stops, or in on-street or council parking bays without a valid ticket or permit.
Currently the law does not cover parking in cycles lanes, unless there is also a double yellow line.
If a vehicle is parked in a way that is dangerous, causing an obstruction, or blocking a footway it can be reported to the police on 101.
