Members Clubhouse Help

I’m not receiving newsletters or other emails

We usually send our monthly email out on the first Sunday of the month, although occasionally this can get delayed a few days if personal commitments get in the way (we are all volunteers). If you haven’t been receiving emails there could be several causes;

1. If you used to receive them but don’t any more, it is likely your membership has expired. Jump to how to check the status of your membership.
2. It could be that you haven’t consented to receive general communications from us, find out how to check and change your consents. Please note that if you previously consented before 5th December 2021 you may need to reconfirm your consents.
3. Have we got your correct email address? You can check this on your Clubhouse profile page.
4. Are we going to your spam folder?

How do I check the status of my Membership

To check the status of your membership, go to the My Subscriptions page of the Clubhouse.

This page will show the subscriptions you have currently, future subscriptions, and past subscriptions and whether they’re active or inactive. If you don’t have an active subscription listed it means your not listed as a current member of the Campaign, and won’t receive things like newsletters and events updates.

If you don’t think that the status of your subscription is correct, please get in touch at YorkCycleCampaign.Membership@gmail.com and we’ll try to sort it out.

For more information on the different subscription statuses, expand the headings below.

Membership shows as Active

If your membership is showing as Active then you’re a fully paid up member of the campaign. The date in bold is the expiry date of your membership, but don’t worry as we will send you a renewal offer 10 days before it expires to remind you.

Only past subscriptions showing

If you don’t have any active or future subscriptions showing but have a past subscription showing as Offer Expired it means that we offered you a renewal but you didn’t accept it in time.

Don’t worry as you can take out a new subscription, and you haven’t lost out on any benefits by being a continued member. To find out how to do this jump to the new subscription section of this help page.

Alternatively, if you’re meant to be part of a household subscription you need to get the person who took out that subscription to add you to the household.

No subscriptions showing

If you don’t have any subscriptions showing it’s likely that you didn’t complete your initial registration fully, or something went wrong when you did.

Don’t worry as you can take out a new subscription. To find out how to do this jump to the new subscription section of this help page.

Alternatively, if you’re meant to be part of a household subscription you need to get the person who took out that subscription to add you to the household.

How do I get a new subscription?

If you have an account but don’t have an active subscription you can set one up by going to Request New Subscription found at the bottom of the subscriptions page.

Simply choose the type of membership you want from the drop-down list and then click request subscription. This will add that type of subscription to your account, please remember to then click Pay Now and make payment otherwise your subscription won’t become active and will eventually expire.

How do I add household members to my subscription?

Open My Subscriptions found under the Subscriptions tab at the top of the page, then click on the View/Manage button in the bottom right of your household subscription. It doesn’t matter if your payment hasn’t been processed yet.

You’ll see a list of the slots in your household, and if they’re already occupied. The person who took out membership should be listed in slot one.

To add new members click Assign. If they’re not already registered, and you have their permission, you can use Register New User to enter their details yourself. Otherwise use New User (by email) to send them an invite to sign up and accept your invitation themselves.

How do I add a voluntary donation to my payment?

If you feel you would like to make an additional donation on top of your membership fee you are welcome to. Within the Clubhouse this is referred to as an ‘Add-On’, and can be made at any point during your membership cycle-whether taking out a new subscription, renewing, or mid-way through an application.

Go to My Subscriptions section of the clubhouse. At the bottom of your subscription you’ll find a ‘Add Add-on’ button.

Click this and you’ll be be able to add ‘Optional additional donation’ as a product, then you’ll be able to set how the size of donation you’d like to make.

Once you’ve done this, the donation will be in your basket (top right of the page) waiting to be paid for as you like.

How can I pay for my membership subscription?

You can pay for your subscription using PayPal, BACS transfer or as a direct debit. Direct debit payments are handled through GoCardless, and will take payment yearly automatically renewing your membership unless you cancel or change it.

How do I unsubscribe/subscribe to email?

To change your messaging consents go to the Consents and Agreements page of the Members’ Clubhouse. In here you can amend your consents to receive general communication emails such as news, event notifications, and ways to get involved.

If you already gave consent before the 5th December 2021 you may need to re-give your consent.

You can also unsubscribe from emails by following the link at the bottom of any emails.

Please note that even if you choose not to receive general communication emails we may occasionally still email were we have a legitimate basis to do so, this is usually where we need to provide important information about your membership and is in line with GDPR. You can find our more about how we handle your information on our Privacy page.

How do I close my account?

If you want to close cancel your membership and close your account, please email us at YorkCycle.Membership@gmail.com, please include your full name as given on the account and your membership number if you know it.